SASH is a peer-led industry initiative that cares about your privacy. We only collect data as it might be needed to deliver our services to you and to improve our website performance. In most instances, our services do not require personally identifying information.

We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs). This Privacy Policy (Policy) should be read in conjunction with the Act and the APPs.

Your personal data includes information such as:

·       Name;

·       Telephone Number;

·       Email address;

·       Other data collected that could directly or indirectly identify you.

This policy describes what data we collect and how we collect it. It also outlines why and how we use your personal data. If you have any questions about our practices or your rights, please feel free to contact us at hello.sash@outlook.com.

How this Policy applies

This Policy applies to personal information we collect from you:

• via one of our websites;

• via social media;

• via telephone;

• via email;

• via fax;

• in person; and/or

• in writing.

What information do we collect?

We collect your information so that we can provide efficient services when you contact us. Most of your personal data is collected directly when you submit it through our online forms, this includes when you

·       Sign up to our newsletter;

·       Send us emails;

·       Send us enquiries.

Account related information is collected in association with your use of our services, such as information request, customer service requests and notes explaining what you asked for and how we responded.

SASH website

The SASH website collects two types of information. The first type is anonymous information. The web server makes a record of your visit and logs the following information for statistical purposes: the user’s server address;

• the user’s top level domain name (e.g. com, .gov, .net, .au, etc.);

• the date and time of the visit to the site;

• the pages accessed and documents downloaded;

• the previous site visited; and

• the type of browser used.

Cookies

Another way information may be collected is through the use of “cookies”. A cookie is a small text file that the website may be placed on your computer. Cookies may be used, among other things, to track the pages you have visited, to remember your preferences and to store personal information about you. You can adjust your internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of the website or take advantage of the improved website experience that cookies offer. Our websites may contain links to other websites and social media pages including Facebook, Twitter, YouTube and LinkedIn. We are not responsible for the privacy policies of the entities responsible for those websites and we recommend that you review the privacy policies applicable to any other websites you visit.

How we utilise information.

We believe in minimising the data we collect and limiting its use and purpose to only that

(1) for which we have been given permission,

(2) as necessary to deliver the service you interact with, or

(3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Improve and optimise the operation and performance of our website;

• Diagnose problems with and identify any security risks, errors, or needed enhancements to the website;

• Detect and prevent fraud and abuse of our website and system;

• Collecting aggregate statistics about our website;

• Understand and analyse how you use our website and what services are most relevant to you.

Sharing with trusted third parties. We may share your personal data with our trusted third parties to perform services on our behalf, such as:

• Performing analysis of our website and customer demographics;

• Communicating with you, such as by way email;

• Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested by you. These third parties are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than they have been used for or without your consent.

If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at hello.sash@outlook.com.

Using your information for direct marketing (to you)

You consent to our use and disclosure of your personal information for the purposes of direct marketing, which may include providing you with information about events, products or services which may be of interest to you. If you do not want us to use your personal information for direct marketing purposes, you may elect not to receive direct marketing at the time of providing your personal information.

Unsubscribing and opting out

If you no longer wish to receive direct marketing or other communications, you may request at any time to cancel your consent to such communications as follows:

• If subscribing to an email newsletter you may “unsubscribe” at any time from the newsletter mailing list;

• We may, from time-to-time, send you text messages about issues of importance such as events or campaigns. You may “opt out” by texting STOP in reply to a text message from us; or

• You may contact us at any time by mail or email directed to our Privacy Officer.

How we secure, store and retain your data.

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have purchased and thereafter for a variety of legitimate or legal purposes.

By providing personal information you consent to your information being stored and processed on a data server or data servers (e.g. cloud services) owned by a third party or third parties that may be located outside of Australia. We will take reasonable steps to ensure that any third party providers comply with the APPs. If personal information is only routed through servers located outside of Australia – this not regarded as a disclosure. Wherever reasonably practicable we hold physical personal information in access controlled premises. When we no longer requires your personal information for a specific purpose and we are not required to keep it to comply with any laws, we will take such steps as are reasonable in the circumstances to destroy your personal information or to ensure that the information is de-identified.

If you have any questions about the security or retention of your personal data, you can contact us at hello.sash@outlook.com.

How you may seek access and/or correction to personal information

You have the right to request access to your personal information and request that it be updated or corrected. In most cases, you can gain access to your personal information that we hold. To request access to, correction of, or updating of any personal information held about you, please write to us at hello.sash@outlook.com.

You must provide proof of identity to seek access to your personal information. We may refuse to provide access if permitted to do so by law or under the APPs. We will aim to provide access to your personal information within 30 days of receipt of a valid request and may charge you a reasonable fee for doing so.

How you may complain about a breach of the APPs

To make a complaint about an alleged breach of the APPs please write to or email us at hello.sash@outlook.com.

All complaints must be written. Please provide all details about your complaint as well as any supporting documentation.

How we will deal with complaints

We aim to deal with privacy complaints as follows:

• complaints will be treated seriously;

• complaints will be dealt with promptly;

• complaints will be dealt with confidentially;

• complaints will be investigated; and

• the outcome of an investigation will be provided to the complainant where the complainant has provided proof of identity.

• SASH will try to respond within 30 days of receipt of a valid complaint.

Children’s Privacy.

Our website does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guarding and you are aware that your children has provided us with personal data, please contact us at hello.sash@outlook.com. If we become aware that we have collected personal data from a child under age 13 without verification of parental consent, we take steps to remove that personal data from our database.

Compliance with laws.

We will disclose your personal data where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our website.

Variations to the Policy

This Policy may be varied from time to time and an updated version will be posted on our websites. Please check our websites regularly to ensure that you have the most recent version of the Policy.

Contact Us

If you have any questions, concerns or complaints about our Privacy Policy, you may contact us at hello.sash@outlook.com.